Support
Already a client? Here’s how to reach our team and get your issue resolved quickly.
- Monday–Friday · 9:00 AM–6:00 PM AST
- 24/7 for critical outages & security incidents
How to get help
Choose the option that fits how urgent your issue is.
Call us
Fastest for urgent issues. After hours, call this number for critical outages and security incidents.
Open a ticket
Best for non-urgent requests. Submit and follow your request through our client portal.
Email us
For questions, changes and requests that don’t need an immediate answer.
Is it urgent?
Call right away
- Your business can’t operate (server, internet or email down)
- Several people can’t work
- You suspect a security incident: a clicked phishing link, a ransomware message, strange account activity
- Data may have been lost or exposed
Outside business hours, managed clients can call (787) 482-8500 24/7 for these issues.
Open a ticket or email
- One person has a problem that isn’t stopping work
- How-to questions
- New users, password resets, access changes
- Software installs and equipment requests
Help us help you faster
Include these details when you call, email or open a ticket:
- Your name, company and the best number to call you back
- The computer or device affected (its name, if you know it)
- What happened and when it started
- Any error message, or a screenshot of it
- How many people are affected
Stay safe
We will never ask for your password by phone, email or text message.
If someone claiming to be R3COMM contacts you unexpectedly and asks for access to your computer, hang up and call us at (787) 482-8500 to confirm.
Clicked a suspicious link or see a ransom message? Disconnect the computer from the network (unplug the cable or turn off Wi-Fi) and call us right away. Don’t turn it off.
